This PowerShell script can be run against your primary management server to export all of your unsealed Management Packs. Continue reading “Export Unsealed Management Packs”
This handy PowerShell script will run against your workflows to check if there are any Failed and will advise you of which one. Continue reading “Check for Failed Workflows”
Sometimes in the Cireson Portal you may find an analyst complains that they are unable to access a certain work item.
The following SQL query allows you to check their permissions. It will output the WI details and also the user permissions. Continue reading “SQL – Check User Work Item Permissions”
This Service Manager console task allows you to delete an object. Continue reading “Delete Object Task”
Adding users to groups can be made simple by creating a Runbook to reference a ‘Standard’ rather than individual Runbooks with a PowerShell script to add user to the group. Continue reading “Add User to Group”
Incident Quick Resolve can be used for the frequent incidents that the Service Desk deal with e.g. Password Re-sets. Continue reading “Incident Quick Resolve”